Strategic Initiatives
Culture
Culture is the bedrock of our organization, shaping the values, behaviors, and collaboration that drive our success. By fostering a positive and inclusive culture, we aim to achieve a remarkable Employee Net Promoter Score (eNPS) of 0, reflecting our commitment to employee satisfaction, engagement, and a workplace that inspires excellence.
HR Hub
Wellness Corner
- Ergonomics
- Types of leave
- EAP: healthadvocate.com answers@HealthAdvocate.com 866.799.2728
- Health Advocate for benefits help: info@healthadvocate.com or 866-799-2655
- Health Advocate.pdf
- Supplemental Insurance information (FSA Guide)
February New Hires!
Please join us in welcoming our newest Rancho Health teammates!
- Jennifer Freeman, PMG
- Sierra Gholar, RFMG
- Natalie Monroy, RFMG
- Amanda Oliver, RFMG
- Gerardo Pena, RFMG
- Darcy Romero, RFMG
- Mya Russell, RFMG
- Assunta Lee, RFMG
- Mercedes Louie, PWH
- Sarah Madrigal, PMG
- Veronica Montoya, PWH
- Lellani Orellana Alvarenga, PMG
- Brittany Orozco, RFMG
- Daniela Rodriguez, RFMG
- Amandia Smith, PWH
- Alejandra Zeferino, PMG
March HR Newsflash
Employee handbook
Rancho Health Spirit Corner
Quick Links
- LifeMart
- In ADP Workforce Now, follow the below path:
- Myself -> Benefits -> Employee Discounts – LifeMart
- Benefit Hub
- ranchhealthmso.benefithub.com
- Enter your work email address
- Enter this Referral Code: VNCFWC
- ranchhealthmso.benefithub.com
- Careers page: clearcompany.com
- Referral Program
- Perform Yard: PerformYard
- Compliance Hotline
Marketing
New Logo and branding!
As you have noticed, Rancho Health has a new logo and new branding! We wanted to share with you the reason behind the colors and logo we created.
Icon Details
The cross shape is the industry standard icon for healthcare. We wanted to make it clear we are a healthcare company first and foremost. The white arrow pointing up and to the right represents elevation and forward movement. Its is our expression of "Elevating Primary Care", our mission statement.
Color Choices
Green represents life and overall health and wellness. It also signifies growth which is a core principle of our organization. The orange color promotes excitement, connections and relationships. These are so important to our vision both with patients and as a company culture internally.
Medical Management
New Providers from February
Anisha Patel
Nurse Practitioner, RFMG
Donica Loney
Physicist Assistant, RFMG
Medical Initiatives
HCC Coding
ACO Reach Membership for at risk populations
Colorectal Cancer Screenings
Operations
Welcome to our company’s dedicated intranet, a digital hub designed with the primary goal of enhancing communication across our organization. This monthly update serves as a beacon of information, providing a platform to announce and share the latest developments within the company. We encourage active participation and value your feedback, considering it an integral part of our continuous improvement process. As we move forward, our commitment remains steadfast in expanding and refining this platform to foster a transparent and collaborative environment for all our team members. Together, let’s build a stronger and more connected workplace.
Information Technology
The IT department is responsible for managing and maintaining all technology-related aspects within the organization. This includes hardware, software, networks, security, and providing technical support to users.
You can submit a support ticket through our helpdesk system, send an email to the IT support team – help@ranchomed.com. Please provide detailed information about the issue to expedite the resolution process.
Response times may vary based on the nature and urgency of the issue. However, our goal is to acknowledge and respond to support requests within 4 hours for non-urgent issues.
Password resets can be done through the self-service password reset tool (Microsoft Online Password Reset) or by contacting the IT helpdesk. Be prepared to verify your identity before any password changes can be made.
The IT department implements a range of security measures, including firewalls, antivirus software, encryption, and user authentication protocols. Regular security audits and updates are conducted to ensure a proactive approach to cybersecurity.
Software installations should be requested through the IT department. Unauthorized software installations may pose security risks, and our team can assist in evaluating compatibility and potential risks before approving installations.
Finance
Coming soon: Automated provider expense reimbursement.
Email payroll@ranchomed.com
Please see the directions on the ADP homepage.
Email ap@ranchomed.com
Please email Ray in accounting at RMarlbrough@ranchomed.com
Revenue Cycle Management or Billing. RCM is more than sending out a bill to an insurance company or patient. RCM touches all aspects of the organization from front office to scribes and providers to Operation managers to accounting and Banking. RCM has certified Compliance coders who review the documentation from providers, reviews the registration information collected by front office staff and creates a claim to the insurance company or bills patient. RCM has a patient relations call center to answer questions from patients on their statements or insurance payments.